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Privacy Policy

How Urban Scartify (Nexorai Cart) collects, uses, and protects your personal information.

Last Updated: 1 January 2025 | Effective Date: 1 January 2025

This Privacy Policy applies to Urban Scartify (the "Platform"), operated on the Nexorai Cart technology framework. By using our website at urbanscartify.shop, you agree to the terms of this policy.

1. Information We Collect

Urban Scartify (Nexorai Cart) collects information to provide better services. The types of information we collect include:

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Account Information: Username, password (encrypted), order history, wishlist, and preferences.
  • Payment Information: Payment method details processed via secure, PCI-DSS-compliant third-party gateways. We do not store card details on our servers.
  • Usage Data: IP address, browser type, device information, pages visited, and click behaviour on the Urban Scartify platform.
  • Communications: Emails, chat transcripts, or enquiry form submissions sent to our support team.

2. How We Use Your Information

Urban Scartify's Nexorai Cart platform uses your data for the following purposes:

  • Processing and fulfilling your orders, including payment and delivery.
  • Sending order confirmations, shipping updates, and delivery notifications.
  • Providing customer support and resolving disputes.
  • Personalising your shopping experience and recommending relevant products.
  • Sending promotional emails, SMS, WhatsApp messages, or RCS communications (with your consent).
  • Improving the Urban Scartify platform and Nexorai Cart technology through analytics.
  • Complying with legal obligations and preventing fraud.

3. Marketing Communications

By providing your contact details and checking the marketing consent checkbox, you agree to receive promotional communications from Urban Scartify (Nexorai Cart) via:

  • Email newsletters and product updates
  • SMS and RCS messages about deals and offers
  • WhatsApp messages about your orders and promotions

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in our emails or contacting us at contact@urbanscartify.shop.

4. Cookies and Tracking Technologies

Urban Scartify uses cookies and similar tracking technologies to enhance your experience. These include:

  • Essential Cookies: Required for the platform to function (e.g., shopping cart persistence).
  • Analytics Cookies: Help us understand how visitors use the site.
  • Marketing Cookies: Used to deliver relevant advertisements.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Urban Scartify platform.

5. Information Sharing

Urban Scartify does not sell your personal data. We may share information with:

  • Logistics Partners: To fulfil and deliver your orders.
  • Payment Processors: To securely process your transactions.
  • Technology Providers: Including the Nexorai Cart platform infrastructure team.
  • Legal Authorities: When required by applicable law or court order.

6. Data Security

We implement industry-standard security measures to protect your data, including SSL/TLS encryption, firewalls, and access controls. However, no electronic transmission over the internet can be guaranteed to be 100% secure. Urban Scartify (Nexorai Cart) is not liable for any breach caused by events beyond our reasonable control.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations β€” typically 3 years from your last interaction with the Urban Scartify platform, unless a longer retention period is required by law.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access and receive a copy of your personal data held by Urban Scartify
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Withdraw marketing consent at any time
  • Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at contact@urbanscartify.shop.

9. Third-Party Links

The Urban Scartify website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Urban Scartify's Nexorai Cart platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Urban Scartify platform constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions or requests, please contact Urban Scartify at:
πŸ“§ contact@urbanscartify.shop
🌐 urbanscartify.shop

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